The Domino’s Pizza tracker app was a breakthrough for Domino’s customer service as it gave people the feeling their pizza was being monitored and could be close by. It was then that I learned through a short conversation with the kind Domino’s employee on the phone that the tracker is based on a 30 minute regular schedule and has no connection or direct correlation to the progress of their pizza making or delivery. My concern led me to call Domino’s and ask them what the status of my said delivered pizza was. The angrier ones resemble this rant by a user who was still pizza-less despite the Tracker marking their order as “Delivered and Completed”: “Is that just a really devoted employee or is it a name they typed into the computers and isn’t a real person?” In fact, dozens of posts on Reddit question the Pizza Tracker’s veracity. “For at least 6 years now, every pizza I’ve ordered from my local Dominos has been made by ‘Jack,’” one Redditor complained in May. His disillusionment is apparently shared by many users. “I said, ‘Hey Melinda,’” he tells the paper, “and he was like, ‘What the f- are you talking about?’” One ex–Tracker fan tells the paper he got to know his supposed Domino’s pizzaiolo “John” really well, going as far as sending him notes of encouragement during the pizza-making process, like “You go, John!” or “Hope the pizza’s good, John!” The app lost all credibility last year when a man named “Melinda” delivered his pie. Problem is, this means many users notice when the app’s delivery status doesn’t match reality … which is apparently often enough to have birthed what The Wall Street Journal, in an important exposé, calls “app truthers - people convinced the pizza tracker is fibbing.” Some of them even subscribe to a conspiracy that the Pizza Tracker is nothing more than an automatic timer with fancy color-changing graphics. For years, the delivery app has allowed customers to track their orders’ progress in real time, from what time the pie goes into the oven, to the name of the worker handling it. It doenst help that the tracking is kinda glitchy to begin with.Domino’s, a chain frequently celebrated as tech-savvy, is now having to convince app users that its so-called Pizza Tracker actually isn’t a digital promulgator of lies. Truthfully the estimates are garbage un nuanced computer estimates, and AFAIK the only real tracked part of the order is after its manually clocked out order but even THEN it isnt really nuanced in what the estimated time was like its a separate issue "OMG IS MY ORDER GOING TO BE COLD" (as if, it wouldnt be better anyways in their own oven for a few min regardless) People get really irrational when the "tracker time" has it marked as "quality checked". People become really irrational sometimes when they realize their run is on a multi run order. Yeah of course, part of the issue is when u got a multirun if youre trying to track it the system has no way to deal differentiate AFAIK so itll say "its on the way" or, whatever, as soon as the first run starts, (which can, unfortunately, create scenarios where itll mark it as delivered on accident) instead of like, starting it when they mark the first run complete, which would probably be the best way to do it but the problem with THAT is
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